Privacy Policy

1. Who we are

Your Local Mechanic (“we”, “our”, “us”) is a UK-based mobile mechanic service providing vehicle repairs, maintenance, and emergency callouts.

Our website address is: https://www.yourlocalmechanic.co.uk

Registered address: Unit 3, Waterside Business Park, Brettell Lane, Brierley Hill, DY5 3LH

We are the Data Controller responsible for your personal data.

2. Information we collect

We collect information from you when you use our website, contact us, or sign up for our services. This may include:

a) Personal Information

• Name
• Email address
• Phone number
• Billing and delivery address
• Vehicle registration, make, and model
• Payment details (processed securely via our payment provider)

b) Technical Information

• IP address
• Browser type and version
• Device type
• Time zone and location
• Website usage data (pages visited, time on site, etc.)

c) Communication Information

• Messages sent via our contact form, email, phone, or social media

3. How we use your information

We use your information to:

• Process bookings and payments
• Provide requested mechanic services
• Send confirmations, invoices, and service updates
• Manage your service subscription or membership
• Respond to your enquiries
• Improve our website and customer experience
• Comply with legal or regulatory obligations

We will never sell your personal data.

4. Legal basis for processing

We process your data under the following lawful bases:

• Contractual necessity: to deliver the services you request
• Legitimate interests: to manage and improve our operations
• Legal obligation: to comply with UK law and accounting requirements
• Consent: when you subscribe to marketing or newsletters

You may withdraw consent at any time by contacting us.

5. Payment information

We do not store or have access to your full card details. Payments are securely processed through Stripe, which complies with PCI-DSS standards.

6. Cookies and tracking

Our website uses cookies to:

• Enable essential functionality (e.g. booking forms)
• Improve website performance and analytics
• Remember user preferences

You can control or delete cookies through your browser settings. For more information, see our Cookie Policy.

7. Data retention

We keep your personal data only as long as necessary to:

• Provide services
• Meet legal, accounting, or tax requirements

Typically, customer records are retained for up to 6 years after your last transaction.

8. Data sharing

We may share data with:

• Payment processors (e.g. Stripe)
• IT and hosting providers (for website operation)
• Regulatory bodies (where required by law)

All partners are carefully selected and comply with data protection regulations.

9. Your rights

Under the UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccuracies
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

To exercise your rights, email privacy@yourlocalmechanic.co.uk

10. Security

We use secure servers, HTTPS encryption, and restricted system access to protect your personal data from unauthorised access, alteration, or disclosure.

11. Links to other websites

Our site may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any updates will appear on this page with a new “last updated” date.

13. Contact us

If you have any questions about this policy or how we handle your data, please contact:

Data Protection Officer
Your Local Mechanic
Unit 3, Waterside Business Park
Brettell Lane, Brierley Hill
DY5 3LH

If you are unhappy with our response, you can also contact the Information Commissioner's Office (ICO) at https://www.ico.org.uk