Same mechanics every time. Every call is answered, and it is Elliot or Keith who come back to you and the same two who turn up at your car. No dispatch desk, no subcontractors, no agency workers. The mechanic who quotes the job is the one who does it, and he will show you the worn part before it goes in the bin.
On your driveway, usually within the hour. Most jobs are done where the car is: your drive, your work car park, the roadside. If it needs a ramp we collect the car, do the work at our Dudley workshop, and bring it back the same day where we can.
Dealer expertise without dealer prices. You get a written quote before anything starts, and the price you are quoted is the price you pay. Between them Elliot and Keith have 55 years in the trade, most of it at main dealers, and it is our family name on every job.
When you're not happy, we're not happy. We can't hide behind a company policy, so we don't try.